Call log
Collection short description here
Call log 101
A guide to using the call log and its features in switch packages.
Archive calls in the call log
Archive single or multiple calls. Archived calls are never deleted, they are just hidden from search.
Full search & playback permissions
Give users full search and playback permissions in call logs.
The statistics overview in the call log
Gain insights into call logs with the statistics dashboard and agent results.
Search and filter the call log
Search the call log by date, type, response group, and user. Requires Unlimited or Light+Analytics.
Share call log and call recordings
Guide to sharing call logs and recordings with colleagues via chat or SMS.
Call details
Function to show the entire call path in the call log.