Search and filter the call log

Step 1 – Who has access?

• Organizations with the switch package Unlimited.

• Organizations with the switch package Light who has purchased the additional service Analytics.

Search & filter calls

Step 2 – Open the call log

• Click on Call center icon.

• Select Call logs.

• Toggle on View call details if you want to see more information (e.g. connections and who connected the call).

Step 3 – Search & Filter on Computer

1. Select start and end dates.

2. Filter on call type (optionally).

3. Select response group and/or user/phone number.

Step 4 – Search & filter on mobile

1. Select start and end dates.

2. Filter on call type (optionally).

3. Select response group and/or user/phone number.