Who can send SMS?
- User can send by default system SMS to zone A from their own number.
- Users in a response group that allows SMS from display numbers can send SMS from there.
Send SMS
You can send new SMS from contact page, call log or via plus button.
Computer
- Click on New SMS.
- Select which number you want to send from.
- Enter the recipient's number, select a contact or a contact group.
- Write your message.
- Click on Send.
Mobile
You can send SMS directly in the app.
Do you want to use your phone's built-in SMS function? Toggle on “Send SMS from mobile”.
- Click on New SMS.
- Select which number you want to send from.
- Enter the recipient's number, select a contact or a contact group.
- Write your message.
- Press Send.
Tip: SMS are sent through the system – not from your own mobile operator. Each SMS sent therefore incurs a cost.
Select default number as sender
- Click on gear icon.
- Go to Personal settings → Phone & conference → SMS.
- Select the desired number from the list.
- Click on Save.
Receive SMS
If SMS is sent from your personal number
- From landline number:
- Responses can be delivered as a phone call where the message is read out, or
- Forwarded to your mobile number (if SMS forwarding is activated).
- From mobile number:
- Responses are received as a regular SMS.
If SMS is sent from a display number
- The ability to receive SMS on landline numbers depends on the operator:
- Some allow reception directly.
- Others deliver it as a read message via call.
- We recommend using a custom ID to avoid this problem.
If SMS is sent from a custom ID
- Example: “The company”.
- The recipient can not answering.
- So it works. not receiving SMS.