Connect calls

Who can connect calls?

• All users can connect calls in the app.

Types of coupling

Direct connection

• The call is connected. directly without you talking to the person first.

• Also called: cold-coupling, blind coupling, unattended connection or unannounced connection.

Announced connection

• You Talk to the person you are connecting to before the call is released..

• Also called: hot-plug or supervised connection.

• Often seen as a more professional way to connect calls.

Directly transfer a call

When you are in a call:

1. Click on the single arrow.

2. Click on the single arrow again.

3. Select user, number or response group.

4. Click on the phone to connect the call.

Announced call connection

Step-by-step

Note: If you are talking on your mobile, the call must first be moved to the mobile app by selecting “Move here” in the app.

1. Click on the single arrow.

2. Click on the double arrow.

3. Select user, number or response group.

4. Click on the phone to start the call to the person you want to connect to.
   • The ongoing call with the caller is put on hold.

5. When you have finished talking to the person:

6. Click on the single arrow to complete the connection.

In the view, you can see whether the user is available, talking on the phone, or marked as busy.