Step 1 – Open Activity Status
- Click on gear icon at the bottom of the menu on the left.
- Select Personal settings.
- Expand the list Activity status.
Step 2 – Create New Activity Status
- Click on plus sign (+).
- Give the status a name, e.g. Super-busy.
- Select Available or Busy as accessibility mode.
- Add a note (optional).
- Enter an end time (or leave blank for no end time).
- Select display number when the status is active.
- Toggle off to specify different numbers for internal and external calls.
- Set how incoming calls should be handled (e.g., forwarding to voicemail).
- You can have different handling for mobile and landline numbers.
- Select any delay before forwarding.
- Set how incoming VoIP calls should be handled.
- Choose whether you should be available in response groups.
- Determine which devices to call.
- Choose how it will call out to mobile devices.
- Specify which mobile notifications should be silenced when the status is active.
- Click on Save.
Step 3 – Edit activity status
Your own status
- Select the status from the list.
- Click to expand.
- Make changes.
- Click on Save.
Change another user's status
- Requires authorization Users & Teams.
- You can then change activity status, display number, call handling, forwarding, and notes.
Step 4 – Remove activity status
- Select the status.
- Click to expand.
- At the bottom, click Remove and confirm with Yes.
Step 5 – Reset to system defaults
- Click on Reset all statuses to system defaults.
- Confirm with OK.
Custom statuses cannot be recreated after a reset.
Step 6 – Workday (automatic activity status)
- Click on Working day.
- Select Custom or Monday–Friday.
- Toggle on Include lunch if you want.
- Set working hours.
- Select activity status for lunch, Start and final during the day.
- Click on Save.
Step 7 – Allow internal calls when busy
- Click on gear icon → Personal settings → Activity status.
- Create new status or edit existing one.
- Go to Handling incoming calls.
- Toggle on Calls from my organization: let through.
- You can also allow:
- Call from VIP contacts.
- Call from federation.
- Click on Save.