Telephone & Conference

Open phone & conference

Click the gear icon, select personal settings, and expand the Phone & Conference list.

Mobile data

• Data usage

  Click on mobile data to see your data usage for the current month.

  Only visible to those who have us as their mobile operator. Contact your sales representative for more information.

Set up your voicemail

• Text-to-speech (TTS)

  Text-to-speech is a smart feature that allows you to write a message, select the language and then use it for your voicemail. To set the:

  1. Select speech synthesis from the list

  2. Choose voice

  3. Write your message

  4. Click play to listen.

  5. Click save

• Sound file
  1. Select audio file from the list

  2. Expand the "select or create" list

  3. Click the plus sign

  4. Name it something like "voicemail today's date"

  5. Add a language tag

  6. Click record voice message

  7. Click record to start recording.

  8. Click on end recording to end it.

  9. Click play to listen to it or cross to discard it and record a new one.

  10. Click select to use the file you recorded

  11. Click create

  12. Click save

• Transcribe voicemails

  By activating transcription of voice messages, you confirm that it is OK for voice messages to be processed for transcription by a subcontractor to us, and that this processing may take place outside Sweden.

  1. Toggle on to Transcribe voicemail

• Notification of new personal voicemail

  If you want to receive a notification when someone leaves a new voicemail, activate it like this:

  1. Toggle on App, to get a notification in the app

  2. Toggle on Email to receive an email with the attached audio file. Sent by default to your account address, multiple internal/external email addresses can be added

Personal Button Selection Menu

Default settings are available at the organization level. Personal key selection menu is typically used to achieve “Press 1 to reach the switchboard” for unanswered personal calls.

• Welcome message
  1. Select speech synthesis or audio file. Whether you select speech synthesis or an audio file, the button selections must match what you select.

  2. Specify how many times the message should be played before the call ends.

  3. Specify how long the caller is allowed to pause to make their selection before the message is played back.

• Action options Specify what should happen when a selection is made
  1. Voicemail - You can choose to toggle the feature if you want a message to be played before the call goes to your voicemail

  2. Call Forwarding - You have the option to forward the call to any number you want

  3. Play a voice message - You can choose between using speech synthesis or your own audio file

• Ending a call Specify what should happen if the caller does not make an active choice
  1. Busy tone

  2. Voicemail - You can choose to toggle ON feature if you want a message to be played before the call goes to your voicemail

  3. Call Forwarding - You have the option to forward the call to any number you want

  4. Play a voice message and hang up - You can choose between using speech synthesis or your own audio file

  5. Save

Handling unanswered calls

You can easily set what happens when you can't or don't want to answer the phone. You can have it go to voicemail, play leave a message and hang up, select busy tone and transfer to number.

Toggle off if you want to manage your numbers separately. Keep it on if you want the same action for all numbers.

• Send to voicemail

  To send calls to voicemail:

  1. Select it from the action list

  2. Choose whether to play an additional message before

  3. Set delay (seconds before action is activated)

  4. Click save

• Play message and hang up

  To play a message and hang up:

  1. Select it from the action list

  2. Select text-to-speech (TTS) or audio file

  3. Set delay (seconds before action is activated)

  4. Click save

• Busy tone

  To play a busy tone:

  1. Select it from the action list

  2. Set delay (seconds before action is activated)

  3. Click save

• Forward to number

  To forward to number:

  1. Select it from the action list

  2. Select a user/contact or enter a number

  3. Set delay (seconds before action is activated)

  4. Click save

Call waiting & busy handling

Toggle off if you want to manage your numbers separately. Keep it on

if you want the same action for all numbers.

• Activate call waiting

  Enable call waiting to allow new calls to come through while other things are happening.

  1. Toggle on to enable

  For this to work, call waiting must be activated in your mobile phone (done in the phone settings) and with your mobile operator, this is done by dialing *43#.

• Send to voicemail

  To send a call to voicemail:

  1. Select it from the list

  2. Choose whether to play an additional message before

  3. Click save

• Play message and hang up

  To play a message and hang up:

  1. Select it from the list

  2. Select text-to-speech (TTS) or audio file

  3. Click save

• Busy tone

  To play a busy tone:

  1. Select it from the list

  2. Click save

• Forward to number

  To forward to number:

  1. Select it from the list

  2. Select user/contact or a number

  3. Click save

Handling rejected calls

You can easily set what happens when you decline a call.

Toggle off if you want to set the handling separately, toggle on

if you want the same action for both your numbers.

• Send to voicemail

  To send a call to voicemail:

  1. Select it from the list

  2. Choose whether to play an extra message before the call goes to voicemail

  3. Click save

• Play message and hang up

  To play a message and hang up:

  1. Select it from the list

  2. Select text-to-speech (TTS) or audio file

  3. Click save

• Busy tone

  To play a busy tone:

  1. Select it from the list

  2. Click save

• Forward to number

  To forward to number:

  1. Select it from the list

  2. Select user/contact or a number

  3. Click save

Number

• Hide a number

  You can choose to hide a number from users in your organization.

  1. Expand the number you want to hide

  2. Toggle on to hide

  3. Click save

  If you hide both your numbers (mobile & landline numbers), all calls will be made via Mobile VoIP.

• Mex on/off

  You can turn off the mex feature on your subscription. If you do so the calls will go outside the switchboard, your line status will therefore not be able to tell when you are talking on the phone or not.

  1. Expand your mobile number

  2. Toggle off mex

  3. Click save

• Change display number
  1. Click on "view number"

  2. Select what you want from the list.

  Your caller ID is basically controlled by the number you choose here, depending on your settings it may vary. See example below

  • Display number by default is displayed on outgoing calls, e.g. 08-123123

  • if you want to change your display number depending on whether it is an internal or external call. Then you choose which number should be displayed for internal and external calls.

  • If you have an activity status with another display number, the system will then overwrite the default setting and display the selected number.

  • If you manually change your caller ID in avatar menu, that setting will be active until you change it yourself or that an activity status changes it for you.

• Change default country code
  1. Expand country code list

  2. Filter the one you want and click on it.

Audio files

Here you can upload and record new personal audio files for voice messages.

• New audio file
  1. Click on the plus sign

  2. Name the file, e.g. "Voicemail 2022"

  3. Assign a language tag

  4. Click record voice message

  5. Click record to start recording

  6. Click on end recording to stop recording.

  7. Click play to listen to it or cross to delete it and record a new one.

  8. (If you already have an audio file) Click on choose audio file & select it in your folder

  9. Click create

  10. Click save

Secrecy

You can choose to hide your avatar, cover photo, and your organization name from users outside your organization, i.e. for users who use the same service as you but have their own organization

• Secrecy
  1. Toggle on to enable privacy

Advanced

• Call with VoIP as default on the mobile Toggle on to always make calls via Mobile VoIP

• Conference interface Choose whether to automatically hide the buttons in a conference call (Desktop & mobile) Toggle on/off

• Callback

  Enable callback to mobile number for handling outgoing calls

  When enabled, no calls will reach this device.

• Line status stuck

  On rare occasions, the system may think you are still on a call even though you have hung up. Therefore, you have the option to clear your line status.

  1. Click the button Clear line status under the section Line status stuck

  2. Confirm by clicking "Yes"

  Whether you or an administrator does this, all ongoing calls will be disconnected. After you clear a line status, you may need to log out/in to response groups to be available there as well. When the line status is cleared, all ongoing calls will be disconnected for

Telephone & conference

Step 1 – Open phone & conference

• Click on gear icon.

• Select Personal settings.

• Expand the list Telephone & conference.

Mobile data

• Data usage
  • Click on Mobile data to see your data usage for the current month.

  • Only visible to those who have Subs as their mobile operator.

  • Contact your sales representative for more information.

Voicemail

Text-to-speech (TTS)

1. Select Speech synthesis in the list.

2. Choose voice.

3. Write your message.

4. Click on Play to listen.

5. Click on Save.

Sound file

1. Select Sound file in the list.

2. Expand menu Choose or create.

3. Click on the plus sign.

4. Name the file (e.g. "Voicemail today's date").

5. Add one language tag.

6. Click on Record voice message.

7. Click on Record to start.

8. Click on End recording when you are finished.

9. Click on Play to listen or Cross to record again.

10. Click on Select to use the file.

11. Click on Create.

12. Click on Save.

Transcribe voicemails

• Toggle on Transcribe voicemails to activate.
  • Confirm that we are a subcontractor allowed to process messages, even outside Sweden.

Notifications for new voicemails

1. Toggle on App for push notifications.

2. Toggle on E-mail to have the audio file sent via email (default is sent to your account, more addresses can be added).

Personal button selection menu

• Welcome message: Select TTS or audio file, set number of repetitions and pauses.

• Action options: Determine what happens when you press a button (voicemail, call forwarding, play message).

• Ending a call: Specify what happens if no selection is made (e.g. busy tone, voicemail, call forwarding, play message, and hang up).

Handling unanswered calls

• Send to voicemail: select action, possible extra message, delay and save.

• Play message and hang up: select TTS or audio file, set delay and save.

• Busy tone: select action, set delay and save.

• Forward: select user, contact or number, set delay and save.

Call waiting & busy handling

• Call waiting: Toggle on. Requires activation on the mobile phone (*43# via the operator).

• Send to voicemail, play message, busy tone or forward: select from the list and save.

Handling rejected calls

• Send to voicemail: select action, any additional message and save.

• Play message and hang up: select TTS or audio file and save.

• Busy tone: select action and save.

• Forward: select user/contact or number and save.

Number

• Hide number: expand, toggle on and save.

• MEX on/off: expand mobile number, toggle on/off and save.

• Change display number: select from the list (default, internal/external, activity status or manually via avatar).

• Change country code: expand the list and select the desired country.

Audio files

1. Click on the plus sign.

2. Name the file.

3. Assign language tag.

4. Click on Record → End recording.

5. Click on Play to listen or Cross to remove.

6. (Alternatively, select an existing audio file).

7. Click on Create.

8. Click on Save.

Secrecy

• Toggle on Secrecy to hide avatar, cover photo, and organization name from external users.

Advanced

• Call with VoIP as default: toggle on.

• Conference interface: toggle on/off to hide buttons.

• Callback: enable to handle outgoing calls.

• Line status stuck:
  1. Click on Clear line status.

  2. Confirm with Yes.

  • All ongoing calls will be interrupted and you may need to log in/out of response groups.