Required qualifications:
- The role Account or Superadmin to create operator.
- Superadmin to change operator.
Important:
- The number must have the same MEX connection in the app as with the new operator.
- Always check if the operator has unique setup requirements before switching.
1. Add new operator
Step 1 – Log in as Superadmin
- Open the app or log in via the browser.
Step 2 – Open Organization Settings
- Click on gear icon at the bottom of the menu on the left.
Step 3 – Go to carrier settings
- Select Telephony system and then Operator settings.
Step 4 – Create new operator
- Click on Set up new connected operator.
- Select the new operator and enter the activation time (must match when the numbers go live).
Step 5 – Check and save
- If the new operator has unique settings (e.g. Telenor's Pilot user ID), fill in these before saving.
2. Operator-specific settings (example)
- Telenor:
- Select Special MEX info and fill in Pilot user ID.
- Please note that Pilot user ID and P-Preferred-Identity is the same thing.
- Three:
- Add the special Billing ID mobile number under mobile number
- This number must be added to all response groups, IVRs and independent numbers.
3. Change operator on number
Step 1 – Select the old operator
- Go to Operator settings and click on the operator you want to switch from.
Step 2 – Change operator on number
- Click on a number below Linked numbers.
- Change to the new operator and click Save.
- If all numbers are to be moved, you can choose Change operator, all numbers.
Step 3 – Repeat the process
- Do the same for all numbers until no linked numbers remain on the old operator.