Tutorials

Welcome to the easiest school ever: tutorials, videos, and tips to help you!

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Change your activity status on mobile

Learn how to change your activity status easily via mobile with our video guides.

Create a new activity status in the mobile

Learn how to create an activity status directly on your mobile.

Manage your voicemail on your mobile phone

Learn how to easily manage your voicemail via your mobile phone.

Calendar and connect to meetings on your mobile

Learn how to use the calendar and participate in meetings via mobile effectively.

Log in & out of response groups

Learn how to log in and out of response groups easily and smoothly.

Manage your display number on your mobile

Learn how to manage your display number easily via mobile with our video guides.

Manage your workday on your mobile phone

Learn how to easily manage your workday with practical video guides for your mobile phone.

Connect calls directly and with notification on your mobile phone

Learn how to connect calls directly and with notification on your mobile phone with our video guides.

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Introduction to our Help Center

Discover video guides for new users in our Help Center.

Manage VIP and Blocked Numbers in the app

Learn how to manage VIP and blocked numbers in the app with these video guides.

Enable email notifications for voicemails

Learn how to enable email notifications for voicemails effectively.

Share calls, messages, files, etc. in the app

Learn how to share calls, messages, and files in the app.

How Case Management works in Contact Center

Learn about contact center case management with video guides for new users.

Manage activity statuses in the app

Learn how to manage activity statuses effectively in the app with our video guides.

Manage your workday for automatic activity status

Learn to manage your workday with video guides for automatic activity status.

Microsoft Teams integration with line status & Calendar integration

Integrate Microsoft Teams with calendar features for more efficient collaboration.

Get started with in-app conferences

Learn how to get started with in-app conferencing through video guides for new users.

Manage opening hours

Learn how to manage opening hours with our video guides for new users.

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Manage email, calendar, and contacts in the app

Learn how to manage email, calendar, and contacts in the app with video guides for advanced users.

Create a web chat channel & web widget in Contact Center

Learn how to create a web chat channel and web widget in Contact Center.

Manage telephony in the app

Learn how to manage telephony in the app with video guides for advanced users.

Review of Entra ID sync in the app

Learn how to sync Entra ID in the app with our video guides for advanced users.

How SuperSearch works

A guide for advanced users on how Super Search works.

Create contact groups and share contacts

Learn how to create contact groups and share contacts effectively.

Create an email channel & email address in Contact Center

Learn how to create an email channel and address in Contact Center with our video guides.

How analytics works

Learn how analytics works with video guides for advanced users.

How auto-labels work in Conversation Intelligence

Learn how auto-labels work within Conversation Intelligence.

How the call log works

Learn how the call log works with this user-friendly video guide.