Understanding licenses and usage for AI agents
Here we'll walk you through how to find license and usage information for your AI agents in the app. This is where you can see how much the agents are being used, what is billable, and which licenses are active.
Open licenses and usage
- Click onthe gear and the gto the nextOrganization settings.
- Click on the tabAIand chooseLicenses and usage.
Now you see the overview with two main parts –AI VoiceandAI Messaging.
AI Voice – Call Agent Overview
Under the tabAI Voiceyou get a clear picture of all AI agents handling calls.
- In the menuConfigure AI Voicecan you alsoactivate the trial periodto test the AI agents before you decide and see pricing plans and usage.
The table shows which agents are active and which entities they are connected to. You get more detailed statistics per agent, such as:
- Entity:shows where the agent is active (e.g. in a response group or a phone number).
- AI agent:the name of the agent
- Engaged conversations, this month:how many calls the agent has handled this month
- Engaged calls, then activation:how many calls the agent has handled since activation
- Billable minutes, this month:how much time is considered billable this month.
- Billable minutes, since activation:how much time is counted as chargeable in total since activation.
- Non-billable calls (<15s), this month:number of calls shorter than 15 seconds during the current month.
- Non-billable calls (<15s), after activation:total number of calls less than 15 seconds since the agent was activated.
It quickly gives you an overview of how much each agent is being used and how effectively they are performing.
History of AI Voice
Here you seeconsumption data month by month, so you can easily follow developments over time.
If you have the correct permissions, alist of actual calls, which makes it possible to review how the agents have performed in detail, for example call length, time and who took the call.
AI Messaging – Chat Agent Overview
Under the tabAI Messagingyou see all the AI agents that handle messages and web chats.
Here are several columns of information:
- Entity:shows where the agent is used (e.g. in a specific chat channel).
- AI agent:the name of the agent.
- License:indicates whether the agent hasUnlimited, Trialor other license.
- Commitment:shows what percentage of cases the agent handles – e.g. 100% of new cases when it is open and whether it also handles cases when it is closed.
- Price:Number of credits agents cost
- Committed cases:how many conversations the agent has handled.
This gives you a complete overview of how your messaging agents are performing and how the licenses are being used in practice.