Who has access to IVRs?
• All users with the permissiontelephony systemcan view and edit the settings.
Manage IVR settings
- To enter the IVR settings, click the gear icon and then your organization.
- Then click on Telephony System and then on Keypad Menus
Basic information about interactive voice response (IVR) menus
What is an IVR?
An interactive voice response (IVR) is a feature in corporate switchboards that allows callers to make selections via a pre-determined menu so that they can be directed to the correct department directly. The selections are made via the telephone keypad.
Included in your gear package
The switchboard package your organization has active includes button selection menus, the number of which depends on which package you are using.
Your switchboard package includes a certain number of IVR menus, depending on which package you have chosen. Do you have Light-package included 2 IVR menus, while Unlimited-the package includes a unlimited number of IVR menus. If you need more IVR menus than what is included in your current package, it may be more cost-effective to upgrade to Unlimited, rather than purchasing individual IVR menus or response groups separately.
IVR (button selection menus) for Supervisors
If you are a Supervisor, you have the ability to search for the IVR menu (button selection menus) and see the entire call history associated with it.
Please note that only Pro users can be a supervisor in an IVR.